1. How can I track my order?

• Once your order ships, you’ll receive an email with tracking details sent to the address used at checkout.
• You can track your package using the link in that email or by logging into your account on our official website.
• If your order is split into multiple packages, you’ll get a separate tracking email for each one.
• Still having trouble? Email us with your order number and a brief description of your issue.

2. How do I find my order number?

• After placing your order, you’ll receive a confirmation email that includes your order number.
• To locate it:
  • Check your email inbox, and don’t forget to look in your spam or promotions folder.
  • Create or log in to your account using the email you used at checkout; your order number is listed under “Order History.”
  • If you still can’t find it, just contact us—we’re happy to help!

3. Why was my order canceled?

• Occasionally, orders may be automatically canceled if our system flags them as high-risk for security reasons.
• If you receive a cancellation notice, we recommend:
  • Contacting your bank or payment provider to confirm your payment method is valid and authorized.
  • Reaching out to our customer service team so we can assist you further.
• Any charges related to the canceled order will be fully refunded once we’ve verified the details.

4. How do I change or cancel an order?

• We know plans can change—and we’re here to help!
• Please contact our customer support team by email as soon as possible.
• If your order hasn’t shipped yet, we’ll do our best to update or cancel it for you.
• Unfortunately, once an order has been dispatched, we’re unable to make any changes.

5. My package shows “delivered” but I didn’t get it—what now?

• First, check around your door, mailbox, garage, or any usual drop-off spot the carrier might use.
• Ask neighbors—they may have received your package by mistake.
• Look for a notice of attempted delivery; this means the carrier came by but no one was available to accept it.
• If you still can’t find it, wait until the end of the next business day. Sometimes carriers’ systems mark packages as “delivered” before they actually arrive.
• If it’s still missing, contact the carrier directly with your tracking number for more details.
• If the carrier can’t resolve the issue, please reach out to our customer service team by email, and we’ll step in to help.