For returns due to personal preference: you can return eligible items within 30 days from the date of delivery.
For issues caused by seller error (wrong item shipped, defective product): you can return eligible items within 30 days from the date of delivery.
Use your return tracking number (on the label) to monitor delivery back to us.
Once we receive your return, we’ll process your refund within 10 business days and issue it to your original payment method. You’ll receive a confirmation email once completed.
If you selected a gift card refund, it will be emailed to your order address once we receive and verify your return.
For exchanges: Once we receive your returned item, we’ll ship your replacement within 1–2 business days and send a shipping confirmation email.
Please contact us at service@susclude.com before returning items. Return address: 2281 S Haven Ave, Ontario, CA 91761, USA
For standard returns (e.g., change of mind, wrong size), you are responsible for the return shipping costs and must send the item back yourself.
We strongly recommend using an insured and trackable shipping method—SUSCLUDE is not liable for packages lost in transit.
If you received the wrong item or a damaged product, please email us at service@susclude.com immediately.
In such cases, we may ask you to provide photos as proof of the issue to help us process your request quickly.
Once verified, we’ll waive your return shipping fee and send a replacement free of charge.
No restocking fee will be charged to the consumers for the return of a product.
If you’d like to return or exchange an item, please email us at service@susclude.com.
Be sure to include your order number and clearly state whether you’re requesting a return or an exchange (and which item, if applicable).
We’ll review your request and process it in accordance with our return policy, including issuing refunds within 10 business days of receiving your return.
Your feedback helps us understand what went wrong—and how we can keep improving to give you a better experience with SUSCLUDE.
Email us at service@susclude.com with your tracking number to initiate the refund process.
If your return is approved, we’ll issue a refund to your original payment method and send you a confirmation email.
Please allow 10 business days for the refund to appear in your account—processing times depend on your bank or payment platform.
The original shipping fee from your order is non-refundable, even for domestic returns.
Have questions about your refund? Feel free to contact us anytime.
Please ensure items are undamaged and in original condition.
Tags and care labels must be intact—if they were originally included with the item.
Email us with: • Your order number (e.g., #123456) • Photos of the items (showing any original tags, care labels, and packaging) • Your reason for return or exchange
Due to high email volume, please allow 1–2 business days for a reply. We do not respond on weekends.
Same-order returns: Pack all items together and use one return label.
Multiple orders: Please create separate returns and use the correct label for each order to avoid processing delays.
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