Introduction

Welcome to SUSCLUDE. This digital platform—including our website and any associated mobile or web-based applications—is owned and managed by SUSCLUDE (referred to throughout as “we,” “us,” or “our”). By entering, browsing, registering, making a purchase, or otherwise interacting with our services, you confirm that you accept and agree to be legally bound by the following terms (“Terms”). These Terms govern your entire relationship with us regarding the use of our platform. If any part of this agreement is unacceptable to you, please do not access or continue using our services. We may revise these Terms at any time; your ongoing use after such changes implies your acceptance of the updated version.

1. Permitted and Prohibited Conduct

You may only use our platform in ways that comply with all applicable local, national, and international laws. Any activity that is illegal, fraudulent, deceptive, or harmful—whether to individuals, systems, or intellectual property—is strictly forbidden. You must not introduce software or code designed to impair functionality, such as viruses, ransomware, spyware, or bots that overload servers. Engaging in such conduct will result in immediate loss of access, without warning or recourse.

2. General Usage Rules

We retain full discretion to deny service to anyone, at any time, for any reason. Please note that while sensitive financial data (like credit card numbers) is encrypted during transmission, other information you share may travel across networks in unsecured formats and could be reformatted to suit technical standards of third-party systems. You are expressly prohibited from copying, reselling, reverse-engineering, or commercially exploiting any aspect of our platform unless we provide written authorization. Headings in this document serve only for ease of reading and carry no legal weight in interpretation.

3. No Guarantees on Content Accuracy

The information published on our platform is intended for general guidance only. We do not warrant that it is accurate, complete, up to date, or fit for any specific purpose. You should never rely solely on our content when making important decisions—always consult authoritative, current sources. Any historical data included is provided for context and should not be treated as current. We may alter or remove any content whenever we see fit, with no obligation to inform users beforehand.

4. Changes to Offerings and Pricing

All prices, product configurations, and service features are subject to change without notice. We may modify, scale back, or entirely discontinue any part of our platform—or the whole service—at our sole discretion. Such actions will not give rise to any claim for compensation, refund, or liability on our part, whether from you or any third party.

5. Product and Service Details

Some items or services are available exclusively through our platform and may be offered in limited runs. Returns and exchanges follow the guidelines outlined in our separate Return Policy. While we make every effort to represent products faithfully—including colors and dimensions—we cannot ensure that what appears on your screen matches reality due to variations in device displays. We may, at our discretion, restrict who can purchase from us, where they can ship to, or how many units they can buy. Descriptions and pricing are not fixed and may be updated or withdrawn at any moment. We offer no assurance that products will meet your expectations or that technical issues will be resolved.

6. Order and Account Integrity

You must provide truthful, current, and complete information when placing orders or managing your account. It’s your responsibility to keep your email, billing address, and payment details up to date. We reserve the right to cancel, limit, or block orders—especially those that appear to come from resellers, automated scripts, or multiple accounts linked by payment or shipping details. If we adjust or void an order, we’ll try to reach you using the contact information you provided.

7. Integration of External Tools

Our platform may include optional integrations with tools developed or operated by third parties. We have no control over these tools, do not monitor them, and offer them strictly “as is.” We make no promises about their performance, safety, or legality. Your use of such tools is entirely at your own risk. Any future enhancements or new functionalities we introduce will also fall under these Terms.

8. External Links and Third-Party Content

Links to outside websites may appear on our platform for convenience only. These sites are not ours, and we bear no responsibility for their content, practices, security, or offerings. We do not endorse them, and we are not liable for any harm resulting from your interaction with them—whether financial, technical, or otherwise. Always review the policies of any external site before sharing data or completing transactions. Direct all concerns about third-party products to the relevant provider.

9. Submissions from Users

If you send us ideas, feedback, designs, suggestions, or any other unsolicited material—by email, form, social media, or otherwise—you grant us a worldwide, royalty-free, perpetual right to use, adapt, publish, or commercialize it in any way we choose. We owe you no confidentiality, payment, or response. We may—but are not required to—remove content that we consider offensive, unlawful, misleading, or inconsistent with our standards. You guarantee that your submissions don’t violate anyone else’s rights and contain no false claims or malicious code. You alone are accountable for what you post.

10. Handling of Personal Data

How we collect, store, and process your personal information is detailed in our Privacy Policy, which forms an integral part of these Terms. Using our platform means you agree to that policy and the data practices described within it.

11. Mistakes and Corrections

Errors may occasionally appear on our platform—such as incorrect prices, product specs, shipping estimates, or availability statuses. We reserve the right to fix these mistakes at any time, even after you’ve placed or confirmed an order. We are under no legal duty to correct or clarify information unless mandated by law. A displayed “last updated” timestamp does not mean all content has been verified as of that date.

12. Unacceptable Behavior

Beyond the restrictions already mentioned, you must not use our platform to: engage in harassment, spread hate speech, impersonate others, scrape data without permission, launch cyberattacks, distribute spam, bypass security measures, collect others’ private information, or promote illegal or unethical activities. Violating these rules may lead to immediate and permanent exclusion from our services.

13. Disclaimers and Liability Cap

Our platform is provided without any guarantees—explicit or implied. This includes warranties of merchantability, fitness for purpose, non-infringement, or uninterrupted operation. You understand and accept that your use carries inherent risks. To the maximum extent allowed by law, SUSCLUDE—and all its related entities, staff, and partners—will not be held responsible for any damages arising from your use of the platform, including lost revenue, data corruption, system failure, or emotional distress, regardless of legal theory or whether we were advised of potential harm.

14. Your Responsibility to Defend Us

If your actions—such as breaching these Terms, breaking the law, or infringing someone else’s rights—lead to claims against us, you agree to cover all resulting costs, including legal fees, settlements, or judgments. You will defend and protect us from any liability stemming from your misuse of the platform.

15. Enforceability of Individual Clauses

If a court finds any part of these Terms invalid or unenforceable, that section will be severed, and the rest of the agreement will remain fully effective. The invalidity of one provision does not undermine the others.

16. Ending the Relationship

These Terms stay in effect until either you or we decide to end them. You can terminate your use simply by stopping access to the platform. We may suspend or terminate your access instantly if we believe you’ve violated these Terms. Even after termination, you remain responsible for any fees or obligations incurred before the cutoff date.

17. Full Agreement Between Parties

These Terms, along with our Privacy Policy and any official notices posted on the platform, represent the complete understanding between you and SUSCLUDE. They override any prior conversations, promises, or agreements—written or verbal. Our decision not to enforce a rule in one instance does not mean we waive that right permanently. Ambiguities in wording will not be interpreted against the party that drafted this document.

18. Keeping These Terms Current

We may update these Terms whenever necessary. The latest version will always be accessible on this page. It’s your duty to check back periodically. Continued use of the platform after changes go live means you accept the revised terms.
These Terms shall be governed by and construed in accordance with the laws of HK.

For questions, clarifications, or to report concerns about these Terms, please email us.