Shipping & Delivery
- Shipping Destinations: We ship to the contiguous United States (excluding Alaska, Hawaii, and offshore islands).
- Order Processing Time: All orders are processed within 1–2 business days.
- Order fulfillment time: Order fulfillment occurs Monday through Friday. Orders placed Friday through Sunday will ship on Monday.
- Shipping costs are calculated based on the order value as shown below.
- Once your package ships, you’ll receive an email with a unique tracking link to monitor its journey in real time.
- If your package appears lost or stolen, please contact us immediately.
- SUSCLUDE is not liable for delays caused by circumstances beyond our control, such as severe weather or carrier disruptions.
- Free Standard Shipping (on orders $69.80 and above):
Orders are processed within 1–2 business days, and transit time is 3–5 days (Monday–Saturday). - Standard Shipping – $6.99 (on orders under $69.80):
Orders are processed within 1–2 business days, and transit time is 3–5 days (Monday–Saturday). - Expedited Shipping – $10.99 (available on all orders):
Orders are processed within 1–2 business days, and transit time is 2–3 days (Monday–Saturday). - Order Cut-off Time: 23:00 (GMT-08:00 Pacific Time, Los Angeles).
Once your order ships, you’ll receive a confirmation email containing your order details and the tracking number. Please use this tracking number on the carrier’s website to check your package’s delivery status.
For any questions, please contact our customer support team at service@susclude.com.