• When you place or attempt to place an order with SUSCLUDE, we collect essential personal data, including account details (name, email, password) and payment information (billing address, phone number, credit/debit card, or other payment method).
• If you provide personal data about others, you confirm you have their permission. Such data will be handled per this Privacy Policy. If you believe your data was shared improperly or wish to exercise your rights, contact us.
• We automatically collect device and usage data via cookies or similar technologies—such as IP address, viewed products, search terms, and time zone. You may disable cookies in your browser settings, but some site features may not work properly.
• We may also receive your data from third parties (e.g., partners or service subscribers), governed by their own privacy policies. We do not control how they handle your information.
• We process your data to fulfill orders, deliver and improve our services, enable account access, provide customer support, and send marketing communications (with your consent)—including updates on products, events, surveys, and promotions.
• Our legal bases for processing include: contractual necessity, legitimate business interests (e.g., fraud prevention), and your explicit consent. Without required consent, certain services may be unavailable.
• Our store runs on Shopify, and we use Google Analytics to understand site usage. You can review their privacy practices or opt out via their official links. We may also use your data for targeted ads; learn more or opt out through the NAI or DAA portals.
• We may disclose your data only if required by law (e.g., court orders or government requests), and we’ll notify you in advance when possible.
• To enhance our services, we work with global third-party providers (e.g., email, backup, marketing agencies) and share data only as needed. For details about who receives your information, please reach out to us.

• What Are Cookies?
  Cookies are tiny text files placed on your device when you visit a website. They help identify your browser and remember your actions or preferences. At SUSCLUDE, this data may be shared with us and our trusted partners to keep the site running smoothly and deliver a more personalized experience.
• Why Do We Use Cookies?
  We use cookies to remember the items you add to your cart.

• We don’t hold onto your personal data a moment longer than we need to. It’s kept only as long as necessary to fulfill the purpose it was collected for—or as required by law.
• Once that time is up, we either securely delete it or strip away any details that could link it back to you.
  

Depending on where you live, you may have specific rights over your personal data. No matter your location, we’re committed to honoring them.

• See what we know about you: Request a copy of the personal information we hold.
• Fix what’s wrong: Ask us to correct inaccurate or incomplete details.
• Delete your data (“Right to be Forgotten”): You can ask us to erase your info—unless we’re legally required to keep it (e.g., for compliance or legal claims).
• Pause processing: If our use of your data is unlawful, outdated, or no longer needed, you can request we temporarily stop using it.
• Take your data with you: Get your info in a portable, machine-readable format and move it to another service—when it’s data you gave us and we’re using it based on consent or a contract.
• Object to “legitimate interest” processing: If we’re using your data for things like analytics or fraud prevention, you can object based on your personal circumstances. We’ll stop unless we have strong overriding reasons to continue.
• No discrimination (California only): Exercising your CCPA rights won’t affect your access to our services or change your experience.

Change your mind anytime

• If you’ve given consent—like signing up for marketing emails—you can withdraw it at any time, free of charge.
• Just reach out using the contact details at the bottom of this page.

• It is not our practice to collect personal data from children under 16, and we take steps to avoid doing so.

• We may update this Privacy Policy occasionally—to reflect changes in our practices, legal requirements, or how we run things.

We’re here to listen! If you’d like to learn more about how we protect your data—or if you have any concerns—just email us.